Shipping policy

International Shipping Suspensions. We’re always working to get our goods into the hands of daring souls across the globe. From time to time, certain countries experience temporary shipping pauses—sometimes for good reasons, sometimes for unfortunate ones. If that happens, you'll find the current list of affected locations HERE.

Shipping Policy

Domestic Orders: Orders placed by 2 pm MT Monday thru Friday will normally ship the same day. Orders placed on weekends, holidays, or after 2 pm MT will normally ship the next business day. 

International Orders: Orders generally ship by the next business day from when the order is placed. 

Note:

=>Order processing can take up to 24 hours before shipping. Our warehouse is closed on weekends. We strive to handle all orders day of to provide you with the best experience.

=>If ordering Engraved straws, order processing can take up to 3 days.

Shipping Policy

After receiving your order confirmation email, once your ordered is processed, you will receive another notification when your order has shipped. We ship all orders out of our Colorado warehouse and are closed on the weekends.

Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer UPS® Ground, UPS 2nd Day Air®, and UPS Next Day Air®. Free shipping is offered on orders of $250+ (this is pre-shipping fees).

International Shipping
We offer international shipping to the following countries: Australia, Canada, United Kingdom, Germany, Portugal, Spain, Costa Rica, Columbia, and any shipping addresses supported by our shipping partner Passport. Free shipping is offered on orders of $500+ (this is pre-shipping fees).

Shipping charges for your order will be calculated and displayed at checkout. If your order is subject to import duties and taxes, these are included in your shipping rate.

In the event you are charged additional import duties and taxes (including VAT) once your shipment reaches your destination country, Snogo is not responsible for these charges and are the responsibility of the customer. Please feel free to reach out to us to assist you with verifying the charges.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at help@snogostraws.xxx with your name and order number, and we will look into it for you.

Delivery Issue
Should your order show it was delivered, however, your package appears lost or stolen, notify us within 20 days of the delivery date for a replacement. Notification received after 20 days is no longer eligible for replacement.

If your order shows delivered and and you have not received it, within 2 days of the delivery date, please contact us at help@snogostraws.xxx right away. We’ll work with you to file a claim.

Missing Package & UPS Claims Policy

To ensure the fastest resolution for lost packages shipped via UPS, customers must initiate a claim directly with UPS as the primary step.

  • Customer Responsibility: File the initial claim using the “File a Claim” button from your tracking link or at the UPS Claims Center. Then forward the claim confirmation/receipt email message from UPS to help@snogostraws.xxx.
  • Snogo Support: We monitor all open claims weekly and coordinate directly with UPS to provide necessary support documentation that they need to process the claims
  • New Address: When a delivery fails to an address, our policy is to send the replacement package to a different address. If you have no other address option, we will sometimes agree (except in the case of suspected package theft) to send the package to the original address. But we will not send a 3rd package to an address that has had two failed deliveries. 
  • Resolution: Replacement orders are normally issued only after UPS concludes their investigation and confirms the package cannot be located. In the case of rush orders please contact us at help@snogostraws.xxx and we may be able to arrange a faster shipment or a refund on the original so you can place a new order quickly.

If your tracking shows delivered but your order is missing, please follow these steps:

  1. File a Claim with UPS: This is the required first step. Use the “File a Claim” button from your UPS tracking link or visit the UPS Claims Center to start the process.
  2. Notify Snogo: After you file the claim, forward the UPS claim receipt email to us at help@snogostraws.xxx.
  3. The Verification Process: Snogo will manage the claim from there and send UPS required documentation.
  4. New Address: Please email us at help@snogostraws.xxx and give an alternate shipping address where we may send your new package.
  5. Replacement: Once UPS verifies the loss and processes the claim, we will ship a new package to you or arrange a refund if you already re-ordered that shipment.

Shipping to P.O. Boxes
We do not support shipments to P.O. boxes at this time.

Last Updated: 2/4/2026